Shipping policy

SHIPPING POLICY:

Most orders placed before 1:00p.m (GMT) will be processed and shipped on the same day except for weekends and Portuguese holidays (shipped next business day), or during periods of increased sales volume when the processing times can take longer.

We ship orders by standard mail without tracking:
- Portugal: 2 - 5 business days
- Europe: 3 - 10 business days

- Rest of the World: 6 - 15 business days

We ship orders by standard mail with tracking:
- Portugal: 2 - 3 business days
- Europe: 3 - 5 business days

- Rest of the World: 6 - 15 business days

These are standard delivery times but can be prolonged for reasons beyond Hoopers control, such as postal strikes, COVID-19 pandemic or periods of increased mail traffic (e.g., Black Friday, Christmas, and other holidays). Shipping rates can be reviewed at checkout before payment.

 

DUTIES AND TAXES:

All our orders are shipped from Portugal and shipping to countries outside the European Union may result in import duties and taxes which we cannot control. Unfortunately, this may also result in delays beyond the original delivery estimate. If you need any further information on clearance procedures, we recommend contacting your local customs office.

 

SHIPPING AND DELIVERY DELAYS DURING COVID-19

We’re still shipping all our domestic and international orders, but only shipping twice a week. All deliveries with standard mail are likely to take an extra week or two depending on location. Our couriers are taking lots of steps to follow the latest safety guidelines. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.